Complaint Management Programs – More Important Now Than Ever – WST

2020-04-09T14:42:47+00:00

April 2, 2020 Complaint Management Programs – More Important Now Than Ever - WST Chances are that a Consumer Complaint Management Program review has become a key part of your most recent consumer compliance examination.  If you still haven’t developed your program or if you have a program in place but it needs refining, there is no time like the present to start developing or enhancing your internal process for gathering, tracking, responding to and analyzing customer complaints - especially since all financial institutions are adopting new ways to interact with and provide services to their customers during [...]