August 23, 2018
ATM Compliance – Outside the Box – WST
By now all your ATMs are running a modern operating system, are EMV-capable, have Braille in all the right places, and support voice prompts through a headphone jack. All necessary IT controls are wrapped around them, and they’re spitting out cash just as well as they used to, but did you know there may be another set of rules for which you may need to comply?
Many states, counties, and some cities have consumer safety protection laws subjecting ATM operators to physical security considerations, and non-compliance can result in heavy fines or legal liability if discovered by inspection or your ATM location becomes the setting for a consumer theft or assault. A few examples of states with such laws are New York, California, Texas, Louisiana, Florida, Washington, and Illinois. While the details vary from state-to-state, many focus on precise lighting measurements at and around ATMs, surveillance equipment, consumer education, visual aids such as around-the-corner mirrors, as well as obstruction proximity and height of nearby landscaping or walls.
Even if your applicable state or local government doesn’t have laws regarding ATM security, it may be worthwhile to think outside the box, look over other states’ laws, and implement similar controls for ensuring the protection of your customers and staff.
We can help you develop/upgrade your ATM Security Review program. Reply and we can get a meeting scheduled.