August 2, 2018
Dealing with Spam Calls – WST
In 2017, the FTC reported receiving over 7 million complaints related to robocalls and spam calls. https://www.ftc.gov/policy/reports/policy-reports/commission-staff-reports/national-do-not-call-registry-data-book-fy-2. These calls are not only annoying and time-wasting, but scammers can steal private information from unknowing users. With the rising number of spam calls and robocalls each year, what can you do to stop these calls and keep your information safe?
Here are a few recommendations you can share with staff and customers:
- Carrier Solutions – Most carriers provide or offer services to help report and reduce robocalls and spam calls. Depending on your carrier, these services may be free or available for a small monthly fee. Many carriers also allow you to block specific numbers for a period of time. We’ve listed the four major providers in the US below:
- Third Party Apps – Third party apps such as Nomorobo and Robokiller are available both on iOS and Android. Many of these apps can warn you if a call may be a spam call before answering. Other apps will allow you to report a number if you do receive a spam call or robocall. This information will be passed on to other users and help contribute to stopping these calls.
- Do Not Call List – You can sign up for the FCC’s “Do Not Call” list which telemarketers reference before making calls. While this does not stop robocalls, it should help reduce the number of calls received from telemarketers. https://www.donotcall.gov/
More Tips – The FCC has a list of tips regarding spam calls and what to do if you do find yourself on the other end of the line with one: https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts